Last Updated: February 5, 2025

Welcome to The Silk Road! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from The Silk Road, located in Bronxville, NY, you agree to comply with these Terms.

1. General Information

The Silk Road operates as an in-person boutique and online store providing unique goods. By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Orders & Payment

All orders are processed within 1-2 business days after payment is received.
Payments are securely processed through our accepted payment methods at checkout.
We reserve the right to cancel any order due to suspected fraud, pricing errors, or stock unavailability.

3. Shipping & Delivery

Orders are shipped from Bronxville, NY, within 1-2 business days after purchase.
U.S. deliveries typically take 3-5 business days, depending on location.
We are not responsible for lost, stolen, or delayed packages once they are shipped.
Customers must verify shipping addresses before submitting an order.

4. Returns & Refunds

We accept returns within 30 days of delivery for unused items in their original condition.
Store Credit Refunds will be processed once the returned item is received and inspected.
Shipping costs for returns are the responsibility of the customer unless the item is defective.
To initiate a return, contact us at eastindiadesigns@me.com.

5. Intellectual Property

All content, images, and designs on our website are the property of The Silk Road and may not be copied, reproduced, or distributed without permission.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our maximum liability for any claim is limited to the amount paid for the product.

7. Privacy Policy

We respect your privacy. Any personal information collected during the order process is used solely for order fulfillment and customer service. We do not sell or share your information with third parties.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the changes.

9. Contact Information

For any questions or concerns, please contact us at:

📍 The Silk Road
101 Pondfield Road
Bronxville, NY 10708
📧 eastindiadesigns@me.com

By using our website and making a purchase, you acknowledge and agree to these Terms of Service.